Shipping policy

Shipping Policy

Last Updated: July, 1st 2026

At ovyza.com, we are committed to providing a smooth and reliable delivery experience for our customers. This Shipping Policy explains our shipping process, delivery timelines, and related information for orders placed through our website.

1. Order Processing Time

All orders placed on ovyza.com are processed within 1-3 business days after successful payment confirmation.

Orders are not processed or shipped on Holidays/Non-working Days. During high-demand periods, sales events, or holidays, processing times may take longer.

Once your order has been shipped, you will receive a confirmation message/email with tracking details (if available).

2. Shipping Charges

Shipping charges are calculated based on:

  • Delivery location

  • Order value

  • Product weight and size

  • Shipping method selected

Shipping fees will be displayed during checkout before you complete your purchase.

Free Shipping:
Free shipping is available on orders above 1000 INR (if applicable).

3. Delivery Time

Estimated delivery timelines:

  • Metro cities: 1-3 business days

  • Other locations: 3-8 business days

  • Remote areas: 5-10 business days

Delivery times are estimates and may vary due to factors outside our control, including:

  • Weather conditions

  • Courier delays

  • Public holidays

  • Transportation issues

  • Incorrect delivery information provided by customers

4. Shipping Partners

We work with trusted delivery and logistics partners to ensure your order reaches you safely.

Shipping Partner(s):
Shiprocket, and Blue Dart

Once the order is handed over to the courier partner, tracking updates will be available based on the courier service.

5. Order Tracking

After your order has been shipped, you will receive tracking information through:

  • Email: info@ovyza.com

  • SMS/WhatsApp (if applicable)

  • Your account dashboard (if available)

You can use the tracking details to check your order status.

6. Incorrect Address Information

Customers are responsible for providing accurate shipping details during checkout.

Please verify:

  • Name

  • Phone number

  • Complete delivery address

  • PIN code

ovyza.com is not responsible for delivery failures caused by incorrect or incomplete address information provided by the customer.

7. Delayed or Lost Orders

If your order is delayed beyond the estimated delivery time, please contact us at:

Email: info@ovyza.com

We will coordinate with the shipping partner and assist you with the issue.

In case of a lost shipment, we will investigate with the courier provider and provide a suitable resolution based on the circumstances.

8. Damaged Packages

If your package arrives damaged, please:

  • Take photos/videos of the package and product

  • Contact us within 5 days of delivery

  • Share your order details and supporting evidence

We will review the issue and assist you with the next steps.

9. International Shipping

Currently, we offer shipping within India / USA.

International customers may be responsible for additional customs duties, taxes, or import charges as applicable.

10. Contact Information

For any shipping-related questions, please contact us:

Store Name: ovyza.com
Email: info@ovyza.com
Address: Nagvara, Near HKBK College Bangalore KA 560045

Thank you for shopping with ovyza.com. We appreciate your trust and are committed to delivering your orders safely and on time.