Refund policy

Return & Refund Policy

Last Updated: July, 1st 2026

At ovyza.com, customer satisfaction is our priority. We want you to have a smooth and confident shopping experience. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted for purchases made through our website.

By placing an order on ovyza.com, you agree to the terms mentioned in this policy.

1. Return Eligibility

We accept returns for eligible products under the following conditions:

  • Return requests must be submitted within 5 days from the date of delivery.

  • Products must be unused, unworn, and in their original condition.

  • Products must include original packaging, tags, accessories, and proof of purchase.

  • The product should not be damaged, altered, or used.

Products that do not meet these conditions may not be accepted for return.

2. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or other reasons, including:

  • Consumable and Beverage Items 

  • Used or damaged products

  • Products without original packaging or tags

  • Clearance or final sale items (if applicable)

3. Return Request Process

To request a return, please contact us:

Email: info@ovyza.com

Please include:

  • Order number

  • Customer name

  • Product details

  • Reason for return

  • Photos/videos (if the product is damaged or incorrect)

Our team will review your request and provide further instructions.

4. Damaged, Defective, or Wrong Products

If you receive:

  • A damaged product

  • A defective product

  • An incorrect item

Please contact us within 48 hours of delivery with supporting images/videos.

After verification, we will provide a suitable resolution, which may include:

  • Replacement

  • Exchange

  • Refund (where applicable)

5. Refund Policy

Once your return is approved and the product is received and inspected, we will process the refund.

Refunds will be issued through:

  • Original payment method, or

  • Another approved payment method

Refund processing time:
3-5 business days

Please note that banks, payment gateways, or financial institutions may take additional time to reflect the refund.

6. Shipping Charges

  • Original shipping charges are non-refundable unless the product received was incorrect, damaged, or defective.

  • Return shipping charges will be handled as follows:

Return shipping charges will be the responsibility of the customer unless the product received is damaged, defective, or incorrect. In such cases, ovyza.com will cover the return shipping cost after verification.

7. Order Cancellation

Orders can be cancelled only before they are shipped.

Once an order has been dispatched, cancellation may not be possible, and you may need to follow the return process after delivery.

8. Exchange Policy

Exchange requests are accepted only for eligible products and are subject to product availability.

If the requested replacement product is unavailable, we may provide a refund or another suitable solution.

9. Fraudulent or Misuse Claims

We reserve the right to refuse returns or refunds if we identify:

  • Repeated misuse of the return process

  • False claims

  • Damaged products caused by customer handling

  • Any fraudulent activity

10. Contact Information

For any return or refund-related questions, please contact us:

Store Name: ovyza.com
Email: info@ovyza.com
Address: Nagvara, Near HKBK College, Bangalore KA 560045

We appreciate your trust and support. Our goal is to provide quality products and a reliable shopping experience for every customer.